This privacy policy explains how I collect, use, and safeguard your information when you visit my website or purchase my products.

Information I Collect

Personal Information

When you make a purchase, create an account, or contact me, I may collect:

  • Name and contact details (email, phone, address)
  • Billing and shipping addresses
  • Payment information (processed securely through my payment providers)
  • Order history and preferences
  • Communication preferences

Automatically Collected Information

When you visit my website, I may automatically collect:

  • IP address and browser information
  • Pages visited and time spent on my site
  • Device and operating system information
  • Cookies and similar tracking technologies

How I Use Your Information

I use your personal information to:

  • Process and fulfil your orders
  • Communicate about your purchases and account
  • Provide customer support
  • Send marketing communications (with your consent)
  • Improve my website and services
  • Comply with legal obligations
  • Prevent fraud and ensure website security

Information Sharing

I do not sell, trade, or rent your personal information to third parties. I may share your information with:

  • Service providers: Payment processors (Stripe), shipping companies (Royal Mail)
  • Legal requirements: When required by law or to protect my rights and safety
  • Business transfers: In the event of a merger, acquisition, or sale of my business

Analytics and Cookies

I use self-hosted analytics (OpenPanel) to understand how visitors use my website. This helps me improve your experience but I need your permission first.

What I Track

- Page views and navigation patterns
- Product interactions and shopping behaviour
- Device type and browser information
- Referral sources

Your Privacy

- All analytics data is stored on my own servers (not third parties)
- I never sell or share your data with third parties
- No personal information is collected without your consent
- You can opt out at any time via cookie preferences

Cookie Consent

I use cookies for:
- Necessary cookies: Essential for the website to function (shopping cart, login sessions)
- Analytics cookies: Help me understand website usage (requires your consent)

You can manage your cookie preferences at any time using the cookie settings in the footer.

Data Security

I implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and I cannot guarantee absolute security.

Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your personal information
  • Object to or restrict processing
  • Data portability
  • Withdraw consent for marketing communications

To exercise these rights, please contact me at [email protected].

Data Retention

I retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce my agreements.

International Transfers

Your information may be transferred to and processed in countries other than your own. I ensure appropriate safeguards are in place to protect your data during such transfers. I use Stripe for payment processing and only the data required to complete payment will be shared with those parties.

Third-Party Links

My website may contain links to third-party websites. I am not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

My services are not intended for children under 16. I do not knowingly collect personal information from children under 16 without parental consent.

Changes to This Policy

I may update this privacy policy from time to time. I will notify you of any material changes by posting the updated policy on my website and updating the "last updated" date.

Contact Us

If you have questions about this privacy policy or my data practices, please contact me at:

Bough & Burrow
Email: [email protected]

Or use the contact form