Welcome to Bough & Burrow. These terms and conditions govern your use of our website and the purchase of our handcrafted wooden home décor products.

Agreement to Terms

By accessing our website or making a purchase, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our services.

Products and Services

Product Descriptions

  • All products are handcrafted from reclaimed and foraged wood
  • Each piece is unique due to the natural variations in wood
  • Product images are for illustration purposes; actual items may vary in appearance
  • We strive for accurate descriptions but cannot guarantee exact matches to images

Availability

  • All products are subject to availability
  • We reserve the right to discontinue products without notice
  • Custom orders may require extended lead times

Pricing

  • All prices are in GBP and include applicable taxes unless otherwise stated
  • Prices may change without notice
  • Shipping costs are additional unless otherwise specified

Ordering and Payment

Order Acceptance

  • Your order constitutes an offer to purchase
  • We reserve the right to accept or decline any order
  • Order confirmation does not guarantee acceptance
  • We may require additional verification for some orders

Payment

  • Payment is required at the time of ordering
  • We accept major credit cards and other payment methods as displayed
  • All payments are processed securely through third-party providers
  • You warrant that payment information provided is accurate and authorized

Shipping and Delivery

Shipping Methods

  • We offer various shipping options at checkout
  • Delivery times are estimates and not guaranteed
  • Risk of loss transfers to you upon delivery

Shipping Restrictions

  • We currently ship within the UK and [specify other countries if applicable]
  • Some items may have shipping restrictions due to size or weight
  • Additional customs fees may apply for international orders

Returns and Exchanges

Return Policy

  • Items may be returned within 14 days of delivery in original condition
  • Custom or personalized items are non-returnable unless defective
  • Return shipping costs are the responsibility of the customer unless the item is defective
  • Refunds will be processed within 7-10 business days after receiving returned items

Defective Items

  • We will replace or refund defective items at no cost to you
  • Please contact us immediately if you receive a damaged or defective item
  • Photo documentation may be required for damage claims

Product Care and Warranty

Natural Variations

  • Our products are made from natural wood and will have unique characteristics
  • Wood may expand, contract, or develop cracks due to environmental conditions
  • Some color variation and aging is normal and expected

Care Instructions

  • Products finished with natural oils or beeswax require periodic maintenance
  • Detailed care instructions are provided with each purchase
  • Improper care may void warranty coverage

Limited Warranty

  • We warrant products against manufacturing defects for 12 months
  • Normal wear, misuse, or environmental damage is not covered
  • Warranty is limited to repair or replacement at our discretion

Intellectual Property

  • All website content, designs, and trademarks are owned by Bough & Burrow
  • You may not reproduce, distribute, or create derivative works without permission
  • Product designs and techniques are proprietary to Bough & Burrow

Limitation of Liability

  • Our liability is limited to the purchase price of the product
  • We are not liable for indirect, consequential, or punitive damages
  • Some jurisdictions may not allow liability limitations; local laws may apply

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

For questions about these terms and conditions, please contact us at:

Bough & Burrow
Email: hello@boughandburrow.uk