Processing Times
Standard Items
Most of our handcrafted pieces are ready to ship and will be processed within 1-2 business days of your order.
Personalised Items
Items requiring personalisation (engraving, custom text, etc.) take 3-5 business days to complete before shipping.
Shipping Methods & Costs
UK Only
- Standard Delivery using Tracked 48 (2 - 5 working days): FREE
- Express Delivery using Tracked 24 (1-2 working days): £4.95
International Shipping Currently, we only ship within the United Kingdom. International shipping may be available in the future.
Packaging
All items are carefully packaged using eco-friendly materials to ensure they arrive safely. Our handcrafted pieces deserve beautiful presentation, so expect your order to arrive gift-ready.
Order Tracking
We will keep you updated from order confirmation, fulfilment, shipping and delivery. You'll receive a tracking number via email once your order has been dispatched. You can track your parcel's progress using this number.
Returns & Exchanges
30-Day Return Policy
We want you to love your purchase. If you're not completely satisfied, you can return items within 30 days of delivery for a full refund.
Return Conditions
- Items must be in original condition
- Original packaging should be retained where possible
- Personalised items cannot be returned unless faulty
- Customer is responsible for return shipping costs
How to Return
- Contact us at hello@boughandburrow.uk within 30 days
- We'll provide return instructions and address
- Package items securely
- Send via tracked delivery service
Damaged or Faulty Items
If your item arrives damaged or has a manufacturing fault, please contact us immediately with photos. We'll offer a replacement item or full refund at no cost to you. Unfortunately, due to our items being one-offs, replacements will not be of the same product but of a similar item of your choosing.
Contact Us
Questions about your order?
Email: hello@boughandburrow.uk
Response time: Within 24 hours
Need to track an order?
Use the tracking link in your dispatch email or contact us with your order number.
All processing times are business days (Monday to Friday, excluding UK bank holidays). Orders placed after 2pm Friday will be processed the following Monday.