At Bough & Burrow, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.

Information We Collect

Personal Information

When you make a purchase, create an account, or contact us, we may collect:

  • Name and contact details (email, phone, address)
  • Billing and shipping addresses
  • Payment information (processed securely through our payment providers)
  • Order history and preferences
  • Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Pages visited and time spent on our site
  • Device and operating system information
  • Cookies and similar tracking technologies

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate about your purchases and account
  • Provide customer support
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and ensure website security

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers: Payment processors (Stripe), shipping companies (Royal Mail), and other trusted partners who help us operate our business
  • Legal requirements: When required by law or to protect our rights and safety
  • Business transfers: In the event of a merger, acquisition, or sale of our business

Analytics and Cookies

We use self-hosted analytics (OpenPanel) to understand how visitors use our website. This helps us improve your experience.

What We Track


- Page views and navigation patterns
- Product interactions and shopping behaviour
- Device type and browser information
- Referral sources

Your Privacy

- All analytics data is stored on our own servers (not third parties)
- We never sell or share your data with third parties
- No personal information is collected without your consent
- You can opt out at any time via cookie preferences

Cookie Consent

We use cookies for:
- Necessary cookies: Essential for the website to function (shopping cart, login sessions)
- Analytics cookies: Help us understand website usage (requires your consent)

You can manage your cookie preferences at any time using the cookie settings in the footer.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your personal information
  • Object to or restrict processing
  • Data portability
  • Withdraw consent for marketing communications

To exercise these rights, please contact us at [email address].

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16 without parental consent.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

Bough & Burrow
Email: hello@boughandburrow.uk