At Bough & Burrow, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.
Information We Collect
Personal Information
When you make a purchase, create an account, or contact us, we may collect:
- Name and contact details (email, phone, address)
- Billing and shipping addresses
- Payment information (processed securely through our payment providers)
- Order history and preferences
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Device and operating system information
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate about your purchases and account
- Provide customer support
- Send marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure website security
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: Payment processors, shipping companies, and other trusted partners who help us operate our business
- Legal requirements: When required by law or to protect our rights and safety
- Business transfers: In the event of a merger, acquisition, or sale of our business
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and shopping cart contents
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
- Ensure website security
You can control cookies through your browser settings, though some website functionality may be affected.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Request deletion of your personal information
- Object to or restrict processing
- Data portability
- Withdraw consent for marketing communications
To exercise these rights, please contact us at [email address].
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16 without parental consent.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us at:
Bough & Burrow
Email: hello@boughandburrow.uk